AI Assistant for Hotels

AI on your website provides faster guest service, instant answers about your property, room availability checks and natural-language reservations — 24 hours a day, 7 days a week.

All parameters — such as room prices or check-in and check-out times — can be updated in your admin panel, and the changes appear instantly across your entire website and in all PDF files. The AI Assistant immediately reflects these updates as well.

See below how your AI agent can interact with Guests and support them at every stage of the booking process.

⭐ 1) AI knows all essential information about your property

We teach the AI Assistant all key details about your property — working hours, check-in and check-out rules, phone number, email address and exact location. This allows the AI to handle most repetitive questions that would normally reach the reception or the owner.

Conversation example

Guest: What is the phone number?

AI Assistant: Our phone number is +48 501 012 563. Guest support is available from 6:00 AM to 10:00 PM.

Guest: What is the address of the property?

AI Assistant: Our address is 38 Konopnicka Street, 95-040 Koluszki, Poland.

⭐ 2) AI Knowledge About Your Offer

The AI knows all the details of your offer — which rooms are available, their prices and their amenities. It receives a complete set of information about your property, allowing it to respond to Guests quickly, accurately and in natural, conversational language.

Conversation example

Guest: Which rooms do you have available?

AI Assistant: We offer cosy single and double rooms. Each room includes a private bathroom, a kettle, glasses and fast Wi-Fi.

Guest: And how much do they cost?

AI Assistant: Our room prices are as follows:
• Family room — 260 PLN per night (20 PLN discount for single occupancy).
• Twin room — 210 PLN per night (20 PLN discount for single occupancy).

⭐ 3) AI-powered calendar management

We train the AI by providing up-to-date information about room availability. This allows it to indicate which dates are free and which are already booked. This functionality is useful both for property owners — who can quickly check availability — and for Guests looking for the best stay dates during a conversation with the AI. In the same way, we can teach the AI the entire reservation process, enabling Guests to make a booking not only through a form, but also directly in a natural-language conversation.

Conversation example

Guest: Do you have any rooms available for two nights starting tomorrow?

AI Assistant: Unfortunately, all rooms for tomorrow are already booked.

Guest: What about two days from now?

AI Assistant: From 03.03.2026 to 05.03.2026 (two nights) we have the following rooms available:
• Family room — 260 PLN per night.
• Twin room — 210 PLN per night.

⭐ 4) AI as a Guide for Your Guests

The AI can become much more than an intelligent hotel assistant. It can recommend nearby attractions, point out the closest shops and restaurants, help Guests find directions to selected locations and even provide local weather forecasts.

Conversation example

Guest: We have a booking for tomorrow. Do you know what the weather will be like? And are there any grocery stores nearby?

AI Assistant: Tomorrow's weather looks very sunny — around 26°C. The closest grocery store is Biedronka on Piękna Street, and Stokrotka is located about 500 meters from the property.

⭐ 5) What's next? — Your assistant can do much more

Implementing the basic features is only the beginning. Your AI assistant can grow together with your property — evolving exactly in the directions that matter most to you. The system is modular, which means it can be expanded over time, automate routine tasks and enhance the daily experience of your Guests.

The AI can send personalised messages to Guests – booking confirmations, directions, PDFs with property information and stay details.
The AI can display room photos and amenities – during the conversation it can show the room gallery, interior details and additional features.
The AI can fetch and present Google reviews – showing ratings, guest feedback and the overall score to strengthen your property’s credibility.
The AI can recommend attractions and local places – restaurants, shops, pools, parks, walking routes and nearby services.
The AI can assist foreign Guests – fluent conversation in multiple languages, message translation and PDFs in different language versions.

✨ And this is just the beginning. Hotels and guesthouses that automate communication and offer 24/7 support gain a clear advantage — both in guest satisfaction and in the number of reservations.

Would you like to see how such an assistant works in practice? Kozi Lasek already uses a fully functional AI agent — you can test it live:
AI ASSISTANT – KOZI LASEK MANOR