AI Assistant for Medical Practices

The AI Assistant on your website streamlines Patient communication — instantly answering questions about services, available time slots and visit preparation, while helping with appointment booking and rescheduling — available 24 hours a day, 7 days a week.

You receive access to an administration panel where you can update your clinic’s offer at any time — treatments, price lists and available appointment slots. All changes become immediately visible on the website, in informational materials, and the AI Assistant instantly uses the updated data when communicating with Patients.

Below you will find example scenarios showing how an AI Assistant can support your medical practice and your Patients — whether you run a dental clinic, gynecology office, orthopedic practice, ophthalmology clinic or any other medical specialty. The AI helps with appointment scheduling, provides organisational information, presents available services and shows upcoming time slots. The examples below illustrate safe and compliant conversations — without medical diagnosis, focused solely on patient communication and administrative support.

⭐ 1) The AI knows all essential information about your medical practice

The AI Assistant receives a complete set of key details about your clinic — address, opening hours, phone number, list of services and medical specialisations. We can also include a list of doctors together with their specialties and working hours. This allows the AI to answer common Patient questions quickly and accurately, reducing the workload on your reception team.

Conversation example

Patient: What is the phone number for the clinic?

AI Assistant: The phone number to our clinic is +48 501 012 563. Our registration desk is available Monday to Friday from 8:00 AM to 6:00 PM.

Patient: Which specialists work at your clinic?

AI Assistant: Our clinic is staffed by:
• Dr Anna Kowalska — conservative dentistry
• Dr Marek Nowak — orthodontics
• Dr Ewa Zielińska — dental surgery
If you’d like, I can also check the nearest available appointments for a chosen specialist.

⭐ 2) The AI Assistant understands your services and can present them clearly

The AI Assistant can explain your services — including estimated prices, visit duration and which specialist performs the procedure. Thanks to this, Patients can quickly find the information they need without calling the reception.

Conversation example

Patient: How much does teeth whitening cost and how long does it take?

AI Assistant: Teeth whitening in our clinic costs 750 PLN. The procedure usually takes around 60–90 minutes, depending on the method used. If you want, I can also check the earliest available appointment.

Patient: And what does a standard gynecological check-up look like?

AI Assistant: A standard gynecological check-up usually takes about 20–30 minutes. The cost of the visit is 200 PLN. I can also check the upcoming available time slots for a selected doctor.

⭐ 3) The AI Assistant explains your services and medical specialisations

Patients often want to know what examinations your clinic performs, which specialists are available, whether children are accepted, and if a price list is available. The AI Assistant can clearly present your clinic’s services — regardless of the medical field — providing Patients with structured information. The conversation below shows an example from an ophthalmology clinic, but the same functionality applies to any type of medical practice.

Conversation example

Patient: Can I bring a child under 2 years old for an eye examination?

AI Assistant: Yes, our clinic accepts children from 6 months of age.
Examinations for young Patients are performed by Dr Katarzyna Malicka, a paediatric ophthalmology specialist.
If you’d like, I can explain how the visit looks or check available time slots.

Patient: Do you have a price list?

AI Assistant: Yes, here is our standard price list:
• Eye examination for adults — 180 PLN
• Eye examination for children under 7 — 200 PLN
• Eyeglass/contact lens fitting — 120 PLN
I can also provide estimated visit durations if needed.

⭐ 4) The AI Assistant helps book appointments and saves them to your clinic’s calendar

The AI Assistant can check available time slots, propose suitable appointment hours and book the visit directly into the Google Calendar used by your clinic. During the booking process, only basic formal details are collected: the Patient’s name, phone number and — optionally — a short, general note for the doctor (e.g. consultation, check-up, routine examination). All information is added automatically to the clinic’s calendar and is instantly visible to your medical team.

Conversation example

Patient: I’d like to book an appointment for tomorrow. Are there any available slots?

AI Assistant: Tomorrow we have two available time slots:
• 10:30–11:00
• 15:00–15:30
Which time works best for you?

Patient: Let’s take 10:30. What information do you need?

AI Assistant: I only need the following basic details:
• your name,
• your phone number,
• (optional) a short general note about the purpose of the visit.
The appointment will be added to the clinic’s calendar.

⭐ 5) LM Pulse and your clinic design conversation scenarios together

Every medical practice operates differently — with different procedures, communication style and patient workflows. That’s why, during implementation, we work together with your clinic to define all scenarios in which the AI Assistant can support your team and improve communication. These may include:
• questions about prescriptions and renewals,
• document or test result enquiries,
• requests for a call-back,
• visit preparation instructions,
• information for parents and children,
• rules for booking or rescheduling appointments.
Your clinic decides how the AI should respond — and we configure the system so that it works according to your procedures and communication style.

Conversation example

Patient: My prescription has run out. Can I renew it online?

AI Assistant: In many cases, renewing a prescription requires a short consultation with the attending doctor.
I can notify the reception to contact you or help you arrange the nearest available appointment.
If you'd like, I can also provide general information about the prescription renewal process.

Patient: I don’t remember the correct dosage. What should I do?

AI Assistant: I’m not able to provide dosage information.
The safest options are to:
• check the medication leaflet,
• consult a pharmacist,
• or arrange a short appointment with your doctor.

If you want, I can help you find the next available time slot.

⭐ 6) What’s next? — Your AI Assistant can grow together with your clinic

Implementing the core features is only the beginning. Every medical practice operates differently, which is why the AI Assistant can be expanded step by step with new scenarios and tools — always in line with your clinic’s procedures and communication style. The system is modular and can evolve exactly in the areas that matter most to your team: appointment handling, documentation, patient information, workflow organisation or automation of repetitive tasks.

The AI can send appointment reminders – following your clinic’s rules: the day before, a few hours earlier, or according to a custom schedule.
The AI can assist with formal requirements – informing Patients about necessary documents, visit preparation, forms to complete or rules regarding children.
The AI can support result handling – providing organisational information about collecting test results, consultation scheduling or follow-up procedures.
The AI can follow your clinic’s procedures – for example in matters of prescriptions, certificates, referrals, call-backs or treatment continuation.
The AI can communicate in multiple languages – natural conversations, translated messages and full accessibility for foreign Patients.

✨ Clinics that adopt intelligent automation save staff time, speed up registration and offer Patients a more comfortable and modern experience.

If you’d like to create an AI Assistant tailored to your clinic’s procedures and communication style, we will design it together — step by step, fully aligned with the needs of your medical practice.